Shipping and Delivery Policy

Shivioso is committed to providing a seamless shipping and delivery experience for our valued customers. Please read the following policy carefully to understand our procedures, timelines, and terms regarding shipping and delivery of products.

1. Shipping Methods: 

We utilize reliable shipping carriers to ensure timely delivery of your orders. Our primary shipping partners include [list of shipping carriers]. We reserve the right to choose the most suitable carrier based on factors such as destination, package size, and delivery speed.

2. Estimated Delivery Times: 

Orders typically ship within [insert processing time] business days from the date of purchase. Once shipped, delivery to domestic addresses within India usually takes between 6 to 7 business days. Please note that international orders may require additional time for customs clearance and local delivery.

3. Shipping Costs: 

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will see the shipping cost at checkout before completing your purchase. We offer free shipping on orders above a certain value, as specified on our website.

4. Handling Fees: 

We do not charge any handling fees for standard orders. However, expedited shipping options may incur additional handling charges, which will be clearly communicated at checkout.

5. International Shipping Policies: 

We offer international shipping to select countries. Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fees.

6. Tracking Options: 

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website or through our order tracking portal on Shivioso.com.

7. Restrictions and Limitations: 

We currently do not ship to P.O. boxes or APO/FPO addresses. Additionally, certain products may be restricted from international shipping due to legal or logistical reasons. Any such restrictions will be clearly communicated on the product page.

8. Customer Responsibility: 

It’s important to provide accurate shipping information during checkout to ensure prompt delivery of your order. Please double-check your shipping address, contact details, and any special delivery instructions before finalizing your purchase. Shivioso.com is not responsible for delays or delivery issues caused by inaccurate or incomplete shipping information provided by the customer.

9. Delivery Exceptions: 

While we make every effort to meet our estimated delivery times, unforeseen circumstances such as inclement weather, natural disasters, or carrier delays may occasionally impact delivery schedules. In such cases, we will work closely with our shipping partners to minimize disruptions and keep you informed of any changes to your delivery status.

10. Lost or Damaged Shipments: 

In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately at support@shivioso.com. We will initiate an investigation with the shipping carrier and take appropriate action to resolve the issue, which may include issuing a replacement order or providing a refund.

Any changes to the policy will be communicated on our website.Thank you for choosing Shivioso.com. We appreciate your business and strive to make your shopping experience enjoyable and hassle-free.